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GIVEAWAY! Delivering Happiness by Tony Hsieh (Book Review 2010-107)

June 26, 2010 By Mary

Product Description

In his first book, Tony Hsieh – the widely-admired CEO of on-line shoe retailer, Zappos, explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Using anecdotes and stories from his own experiences and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand. He starts with the ‘Why’ in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos ‘Core Values’ such as ‘Deliver WOW through Service,’ ‘Create Fun and A Little Weirdness’ and ‘Build a Positive Team and Family Spirit’ and explains how you and your colleagues should come up with your own. Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as the philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos’s main priority is company culture and his belief that once you get the culture right, everything else – great customer service, long-term branding – will happen on its own. Finally, Hsieh explains how Zappos employees actually apply the Core Values to improving their lives outside of work – and to making a difference in their communities and the world –This text refers to the Audio CD edition.

About the Author

Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.

Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.

Product Details

  • Hardcover: 253 pages
  • Publisher: Business Plus; 1 edition (June 7, 2010)
  • Language: English
  • ISBN-10: 0446563048
  • ISBN-13: 978-0446563048

SOURCE:  PUBLISHER

LOVED IT

This is a truly inspiring story of success that any one in business should read.  By creating happiness among employees, Tony has proven that this will lead to a profitable company.  I can say for a fact that this works since one of the best jobs I ever had used these same principles and the company was quite profitable as well as the happy employees.  I really enjoyed this one both as a memoir and business read.

WANT TO WIN A COPY OF THIS BOOK?

Please use a NEW AND SEPARATE comment for each entry.

Contest is open to anyone with a US or Canadian mailing addtress (no PO Boxes)
Winner will be chosen by Random.org on 7.12.10
Winner will have 48 hours to respond to email or a new winner will be chosen
This giveaway is sponsored by Hatchette Book Group and 1 to 3 copies will be available depending on entries.

+1 Leave a comment with an email address (you can do this daily for extra entries)
+1 Follow Me
+2 GFC Follower

+1 Be my friend on GoodReads HERE
+1 LIKE the new SWAMPED Facebook Page HERE
+1 Post about this giveaway on your social networking site and leave me a link here.  You can do this daily and receive an entry for each link you leave.  One per day per site.
+3 Blog about this giveaway and leave me a link 

+1 Visit   www.deliveringhappinessbook.com  and leave me a comment about an interesting fact you found there.

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Comments

  1. Book Bird Dog says

    June 26, 2010 at 10:40 pm

    I’d love to win this!

    harvee44 at yahoo.com

  2. Book Bird Dog says

    June 26, 2010 at 10:41 pm

    I’m already a Google follower.

    harvee44@yahoo.com

  3. Book Bird Dog says

    June 26, 2010 at 10:41 pm

    I am already a Goodreads friend!

    harvee44 at yahoo.com

  4. Darcie K. says

    June 27, 2010 at 6:27 am

    This sounds like a very informative book. Thanks for the chance.
    dmkayes@gmail.com

  5. Darcie K. says

    June 27, 2010 at 6:28 am

    I follow via Google Friend Connect #1
    dmkayes@gmail.com

  6. Darcie K. says

    June 27, 2010 at 6:29 am

    I follow via Google Friend Connect #2
    dmkayes@gmail.com

  7. Darcie K. says

    June 27, 2010 at 6:29 am

    LIKE the new SWAMPED Facebook Page
    dmkayes@gmail.com

  8. Debs Desk says

    June 27, 2010 at 3:53 am

    Please include me in your giveaway.
    Thanks
    Debbie
    debdesk9(at)verizon.net

  9. Debs Desk says

    June 27, 2010 at 3:54 am

    I am a follower.
    Thanks
    Debbie
    debdesk9(at)verizon.net

  10. Suzanne says

    June 27, 2010 at 11:42 am

    This book just sounds so interesting! I would love to win a copy!

    Suzanne
    quzy(at)mac.com

  11. Suzanne says

    June 27, 2010 at 11:43 am

    I’m an “old” Google Friends Connect Follower!

    Suzanne
    quzy(at)mac.com

  12. Suzanne says

    June 27, 2010 at 11:44 am

    And I’m an “old” Goodreads friend!

    Suzanne
    quzy(at)mac.com

    (gosh I’m feeling so “old” all of a sudden)

  13. Sherry says

    June 27, 2010 at 6:04 pm

    This book sounds amazing!

    books4sherry@yahoo.com

  14. Sherry says

    June 27, 2010 at 6:06 pm

    Following!

    books4sherry@yahoo.com

  15. holdenj says

    June 28, 2010 at 12:11 pm

    It looks like a good book and premise, please count me in!
    JHolden955(at)gmail(dot)com

  16. holdenj says

    June 28, 2010 at 12:11 pm

    I’m a follower.
    JHolden955(at)gmail(dot)com

  17. holdenj says

    June 28, 2010 at 12:11 pm

    GFC follower #1.
    JHolden955(at)gmail(dot)com

  18. holdenj says

    June 28, 2010 at 12:12 pm

    GFC follower #2.
    JHolden955(at)gmail(dot)com

  19. holdenj says

    June 28, 2010 at 12:13 pm

    At the website, the Happy Bus Book Tour looks cool! The Happy Bus pics look pretty darn fancy, probably good for this cross-country adventure.
    JHolden(at)gmail(dot)com

  20. nfmgirl says

    June 29, 2010 at 1:05 am

    I’d love this one. Please count me in. Thank you!

    nfmgirl AT gmail DOT com

  21. nfmgirl says

    June 29, 2010 at 1:05 am

    I’m a GFC follwoer

    nfmgirl AT gmail DOT com

  22. nfmgirl says

    June 29, 2010 at 1:06 am

    I’m your Goodreads friend

    nfmgirl AT gmail DOT com

  23. nfmgirl says

    June 29, 2010 at 1:08 am

    I’m a GFC follower #2

    nfmgirl AT gmail DOT com

  24. nfmgirl says

    June 29, 2010 at 1:08 am

    Blogged:
    http://cerebralgirl.blogspot.com/2010/06/book-giveaways-in-blogworld-06-26-10.html

    nfmgirl AT gmail DOT com

    #1

  25. nfmgirl says

    June 29, 2010 at 1:09 am

    Blogged:
    http://cerebralgirl.blogspot.com/2010/06/book-giveaways-in-blogworld-06-26-10.html

    nfmgirl AT gmail DOT com

    #2

  26. nfmgirl says

    June 29, 2010 at 1:09 am

    Blogged:
    http://cerebralgirl.blogspot.com/2010/06/book-giveaways-in-blogworld-06-26-10.html

    nfmgirl AT gmail DOT com

    #3

  27. holdenj says

    June 29, 2010 at 12:05 pm

    Daily entry 6/29. Thanks!
    JHolden955(at)gmail(dot)com

  28. Meredith says

    June 29, 2010 at 9:28 pm

    This comment has been removed by the author.

  29. Meredith says

    June 29, 2010 at 9:33 pm

    I’d love to win this!
    meredithfl at gmail dot com

  30. Meredith says

    June 29, 2010 at 9:33 pm

    meredithfl at gmail dot com
    +2 GFC Follower

  31. Meredith says

    June 29, 2010 at 9:33 pm

    meredithfl at gmail dot com
    +1 Be my friend on GoodReads

  32. Meredith says

    June 29, 2010 at 9:33 pm

    meredithfl at gmail dot com
    +1 LIKE the new SWAMPED Facebook Page

  33. Meredith says

    June 29, 2010 at 9:33 pm

    meredithfl at gmail dot com

    +1 Visit http://www.deliveringhappinessbook.com.
    I found that this book was #1 for two weeks on the NYT best sellers list!

  34. Margie says

    June 30, 2010 at 10:20 pm

    This looks like a very informative book. Thanks for the giveaway.
    mtakala1 AT yahoo DOT com

  35. Margie says

    June 30, 2010 at 10:20 pm

    Blof follower via GFC
    mtakala1 AT yahoo DOT com

  36. Margie says

    June 30, 2010 at 10:21 pm

    “liker” on Facebook
    mtakala1 AT yahoo DOT com

  37. Margie says

    June 30, 2010 at 10:21 pm

    Lance Armstrong calls this an awesome book, practical and personal.
    mtakala1 AT y ahoo DOT com

  38. holdenj says

    July 1, 2010 at 12:08 pm

    Daily entry 7/1.
    JHolden955(at)gmail(dot)com

  39. holdenj says

    July 2, 2010 at 1:34 pm

    Daily entry 7/2.
    JHolden955(at)gmail(dot)com

  40. Steve Capell says

    July 3, 2010 at 10:27 am

    I found your review to be intriguing and one that I would take pleasure in reading.
    Thank you so much for hosting this giveaway.

    steven(dot)capell(at)gmail(dot)com

  41. holdenj says

    July 5, 2010 at 12:06 pm

    Daily entry 7/5. Thanks!
    JHolden955(at)gmail(dot)com

  42. Benita says

    July 7, 2010 at 4:18 am

    I’d love to read this book. Please count me in.

    bgcchs(at)yahoo(dot)com

  43. Benita says

    July 7, 2010 at 4:18 am

    GFC Follower #1

    bgcchs(at)yahoo(dot)com

  44. Benita says

    July 7, 2010 at 4:18 am

    GFC Follower #2.

    bgcchs(at)yahoo(dot)com

  45. Jeff says

    July 8, 2010 at 10:13 pm

    I would love to win! Thanks for the giveaway!

    jeffintennessee at gmail dot com

  46. holdenj says

    July 9, 2010 at 1:21 pm

    Daily entry 7/9. Thanks!
    JHolden955(at)gmail(dot)com

  47. holdenj says

    July 10, 2010 at 12:03 pm

    Daily entry 7/10. Thanks!
    JHolden955(at)gmail(dot)com

  48. Rebecca Graham says

    July 11, 2010 at 7:29 am

    Would love to read this!

    rhoneygtn at yahoo dot com

  49. Lynn says

    July 12, 2010 at 1:55 am

    I wanted to read it before I was even halfway done with your review!

    lynnx512 at gmail dot com

  50. Lynn says

    July 12, 2010 at 1:56 am

    GFC follower #1

    lynnx512 at gmail dot com

  51. Lynn says

    July 12, 2010 at 1:56 am

    GFC follower #2

    lynnx512 at gmail dot com

  52. Lynn says

    July 12, 2010 at 1:57 am

    I tweeted:
    http://twitter.com/livelovelynn/status/18320069273

    lynnx512 at gmail dot com

  53. Lynn says

    July 12, 2010 at 2:00 am

    An interesting fact I found at http://www.deliveringhappinessbook.com :
    Tony Hsieh’s last name is pronounced Shay.

    lynnx512 at gmail dot com

  54. Cams says

    July 12, 2010 at 6:25 pm

    I would like a chance to win thanks

    cams1031(at)gmail(dot)com

  55. Lynn says

    July 12, 2010 at 7:29 pm

    Would love to win – daily entry – thanks!
    lynnx512 at gmail dot com

  56. Lynn says

    July 12, 2010 at 7:29 pm

    Shared on Twitter:
    http://twitter.com/livelovelynn/status/18376758878
    lynnx512 at gmail dot com

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